A decade of experience in the implementation, support and maintenance of computer networks, achieving a high standard of reliability and functionality. Excellent analytical skills applied to understanding the company or customer’s needs. Resourcefulness and solid work ethic utilized to meet those needs.

 

Objective:

To gain employment in systems support and administration. To utilize my skills and experience to support and maintain a computer network with a high standard of reliability and functionality

 

Summary:

 Management:
Managed various information systems teams. People management, mentoring and training. System selection and tuning. Documentation and budget preparation.
Operating Systems:
Windows 2000 / 2003 Server inc Active Directory, Windows NT Server 3.51 & 4.0, Windows 9x. ME, XP, Some Linux.
Network Software:
Microsoft Exchange through 2000, IIS, MS Proxy Server, Veritas Net Backup and Backup Exec, ArcServe, Trend anti virus suite, McAfee anti virus, Cisco Secure VPN.
Software:
MS Office, Outlook, Project, SQL, VBS, Drive Image, Ghost, Partition Magic and Web browsers.
Hardware:
Dell Power Edge servers, Compaq Proliant servers, HP NetServers, RAID arrays, network switches, hubs, Tape backup devices, PC workstations, Netopia Routers, SonicWall Firewalls.
Communications:
TCP/IP, WINS, DHCP, DNS, RRAS, VPN, Active Directory including Group Policy and design, Terminal Services, VNC, Frame relay PVCs, HP JetDirect.
Other:
Mitel 3300 adds, moves and changes. Digital and VOIP.

Experience:

 CLASSMATES ONLINE - Renton WA 2002 to 2004
The Worlds Best Place To Reunite.

Information Systems Manager

Server installation, maintenance and troubleshooting Win2K; Microsoft Exchange. Including Active Directory.
WAN/LAN maintenance and troubleshooting.
Planned and implemented successful Exchange 5.5 to 2000 migration. Restructuring Classmate's corporate email to make more efficient use of the available hardware and reducing the TCO.
Responsibility for managing and mentoring two helpdesk technicians.
Disaster recovery procedures (daily backup, timely restoration of files/data as requested).
Responsible for software license auditing and compliance. Introduced an auditing system to help manage license compliance including redistribution of existing product licenses which immediately helped offset the implementation costs. Worked directly with Microsoft to ensure the most cost effective licensing model was in place.

BYTENIKS, LLC - Atlanta GA 2001 to 2002
Outsource firm offering computer maintenance.

Network Engineer

Server installation, maintenance and troubleshooting on diverse systems including: NT 4.0, Win2K and Microsoft Exchange.
WAN/LAN maintenance and troubleshooting, providing both software and hardware recommendations and implementation.
Wireless network installation and support. 802.11
Network security and virus protection including hot fix and patch management.

LEAPFROG SERVICES - Atlanta GA 2001
Provided network support for a number of medium sized Atlanta companies including real estate, financial consulting and investment brokerage firms.

Senior Field Service Technician

Server installation, maintenance and troubleshooting: NT 4.0 and Win2K; Microsoft Exchange.
Server support: Citrix Metaframe 1.8/XP (including publishing and load balancing applications); Dell Power Edge.
Planned and implemented network expansion projects.
Installation and configuration of Netopia routers and SonicWall firewalls.
Architected, engineered, implemented and supported VPN solutions.

COMMUNITY HEALTH INFORMATION SERVICES - Seattle WA 1998 to 2000
Managed all internal computing systems for this health service firm. Directed one technician. Sourced and purchased all hardware and a majority of the software with focus on improving business operations for this rapidly growing company.

Network Administrator

LAN consisting of a large number of NT Servers (Compaq Proliant and HP NetServers), NT workstations, network printers and two switches. WAN consisting of 36 PVCs via frame relay. VPN for work at home and vendor access.
NT4.0 administration, including TCP/IP, WINS, DHCP, IIS, Print Services, account maintenance for hundreds of users, application of service packs and performance monitoring.
Microsoft Exchange 5.5 Server administration including application of service packs, account maintenance, database maintenance, back up and restoration.
Disaster recovery procedures (daily backup, timely restoration of files/data as requested).
Accomplishments:
Successful Y2K compliance of operating systems and hardware.
Planned, configured and implemented server equipment suitable for major Fox Pro to Oracle system conversion including vendor selection/oversight and hardware specification, procurement and installation.
Received sizable salary increase for department relocation project achievement, involving network design from cable planning, hardware procurement and vendor selection through to personnel move management.
Email system upgrade.

HALL KINION - Bellevue WA 1998
Contract assignments with Seattle Systems Inc. and Data West Corp./CourtLink.

Notable:
Administration of a NT4.0 network.
Remote Access Service, providing email and data access for the sales staff.
Planned and implemented Microsoft Exchange 5.0 domain migration.
Installed and configured NT 4.0 Backup Domain Controllers and NT 4.0 based web servers.
Requested by Seattle Systems for second assignment.

KAO INFOSYSTEMS COMPANY (formerly Microsoft unit) - Bothell WA 1994 to 1997
Began tenure with Microsoft prior to the unit's sale and formation as a vendor (packaging retail Microsoft products). Promoted from Help Desk Technician to Microsoft System Administrator.

Network Administrator

Installation and configuration of NT4.0 based file and print servers; NT4.0 based DHCP, WINS, FTP and RAS servers; and NT 3.51, NT 4.0 and Win 95 workstations.
Administration of Windows NT domain with over 400 user accounts, 300 PCs and 60 printers.
Administration of 400 Exchange users across multiple servers.
IP network protocol configuration.
Network printer configuration. HP Jet Direct and Emulex print server devices.
Internal hardware and application support, including BaaN, Reflection and Rumba products.
Accomplishments:
Migrated 400 former Microsoft employees to the newly implemented KAO network, including user and email accounts. Provided seamless access to all resources during the migration.
Microsoft Exchange roll out and administration.
Developed internal Excel and Access solutions.
Achieved performance rating of 4.5/5.0 at Microsoft.

Education:

Senior College Blackrock

Basic Certificate in Computer Programming. City and Guilds London. Graduated with distinction

Business Organization. Graduated with distinction

MCP 3225753

MCSE for 2003 track in progress. Experienced to MCSE standard.

Personal:

Licensed Private Pilot.

Amateur photographer.

Collector of classic Japanese motorcycles.

 

 

References available on request.

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